Vicky who developed a passion for all things woolly whilst she was in remission from cancer established the Knitting Shed in 2008. Sadly Vicky died in 2014 and to keep the business going for her it is now run by Nicola and Louise, her sisters-in-law and Paul her husband.

As you can see we’re a small company and sometimes we’re not around but please leave us a message or send us an email and we will be in touch as soon as we can.
Placing an order.
All prices displayed in sterling and include VAT where applicable.

We take great care in getting the yarn colours as accurate as we can but all computer monitors will display colours differently, therefore, the colours shown are for guidance only.  If in any doubt please get in touch before placing your order.

All orders will be supplied from complete dye lots where applicable.  If we are unable to supply part of your order due to insufficient stock of a dye lot we will contact you as soon as possible with a new expected delivery date or a full refund.

With hand dyed yarns each skein is individual and there maybe no dye lots.  It is recommended that if you are using more than one skein of the same colour that you alternate the skeins in the rows so that any difference in colour is less obvious.

A confirmation of your order will be sent to you by email.

If you have any queries about your order or our stock please do get in touch.

Paying for your order.

We accept most credit cards on our website.
Payment will only be taken when your order is packed and ready to go so that we know everything is in stock.  If there is going to be a delay in dispatching your order we’ll be in touch to let you know.

Security

All our internet orders are processed by Sagepay or Paypal and we have no access to card details. You can check that you are shopping in a secure environment by looking for the padlock icon on your browser screen.

Returns and Cancellation

We really want you to be happy with your order.  Please get in touch with us so that we can try to resolve any problems

You can cancel your order, for a full refund right up until it’s dispatched.

If you change your mind about your order you have up to 21 days to send it back to us in a saleable condition with all ball bands and packaging intact. We will refund the cost of the goods but you are responsible for the cost of the return delivery.  We strongly recommend you get a Certificate of Posting from the Post Office so that you can claim compensation if your return doesn’t reach us.

Faulty or wrong goods?

Mistakes do happen and we are happy to take back any damaged or faulty goods and we will refund the full cost including return postage.

If returning an item please include a short note with the invoice number and your name and address to make the refund quicker.

Delivery

We aim to have all orders dispatched by the same or the next working day, depending when the order is placed.  If anything is out of stock we’ll let you know about any delay by email so that you can decide how to proceed.  You will receive a confirmation email when your parcel has been posted.

Delivery in the UK is by Royal Mail 2nd class standard post and they aim to deliver parcels in two or three working days.  Delivery to the more remote parts of the UK may take a little longer as you’ll probably know if you are lucky enough to live in one of these locations but all our parcels should arrive within five working days.
Orders up to £50: delivery costs £2.95 and is by Royal Mail 2nd class standard post
Orders over £50: delivery is free and is by Royal Mail 2nd class standard post
If you prefer your order can be sent 1st class Royal mail signed for, just get in touch and we’ll arrange it.

If you would like any further information about delivery options, costs or have any queries please get in touch.

 

Contact Us

Get in touch at
The Knitting Shed
28, Church Street,
Steyning,
West Sussex
BN44 3YB

Telephone: 01903 683683

Or fill in the contact form on the contact page

We are a small company and may be out and about when you call so please leave a message and we will get in touch as soon as we can.

Privacy

When you place an order with us, we ask for information such as your name, email address and a contact telephone number this is only used for processing your order.

We will never pass on your details to a third party and will only use them to contact you in relation to your order unless you subscribe to our newsletter.

You may unsubscribe from our newsletter at any time by using the unsubscribe link.

Company registration: 09552114